Cart is emptyTerms & Conditions
By ordering from our website www.bitechkart.com, an online property belonging to Bitechkart, you agree to be bound by the following terms and conditions. We(Bitechkart) reserve the right to update these terms at any time without prior notice.
Shipping
Product prices mentioned on the website are inclusive of Shipping charges, We will ship out your order within 1-2 business days in order to ensure that it reaches its destination in time.
Delivery usually takes 5-7 business days from the date of order placement. Upon placement of the order, the estimated shipping and delivery timelines shall be available on order details page. The estimated delivery times are indicative, hence there may be some unforeseeable delays, which are beyond our control.
The dates mentioned at the time of checkout by courier partners are also estimated date of delivery. The actual date may or may not change once the tracking link is generated.
If the product you ordered is damaged during shipping we will replace it at no charge to you.
Payment
All prices are in Indian Rupees (Rs.).
Orders outside from India will not be processed until payment is received in full.
Refunds
Order once placed are final.
In case of any defects( breakage or non-functionality) we must be notified with 24 hours from delivery time as mentioned in the tracking details. No requests would be entertained after 24 hours of the delivery time shown in the tracking details of the package.
We may request that you return the defective order within 5 business days before we agree to redo your order.
Products will only be returned in case of defects or damage. Design related issues will not be entertained.
If in any unforeseen circumstances(agreed mutually with us and the buyer) the return has to take place after 24 hours from the time of delivery, it would be the responsibility of the buyer to send the product back to our address at their own cost.
We would redo/ refund the order value only after receiving the return package at our end.
REFUND & RETURN POLICY
Return Policy:
We offer easy and hassle-free exchange or returns. The same needs to be conveyed to our team within 2 working days of receiving the package. The product must be unused, in its original packaging, and in saleable condition.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person.
Return is not applicable for bulk or corporate orders.
Our team takes the utmost care with respect to the quality of each product and tries to ensure that the item reaches you safely. However, we understand that sometimes fragile items are damaged during transit. In such cases, reach out to us within 2 working days from the date of delivery.
Email: support@bitechkart.com
In case of any queries regarding the product you wish to order, feel free to reach to us and we would be happy to share real-time product photos and videos via email ( support@bitechkart.com).
Refund Policy:
In case of online paid orders, the refund will be made within 5-7 working days back to the same payment source used to pay for the order. Other platform orders will follow the terms and conditions of that particular platform.
Warranty/Service Policy:
For any warranty or service-related issues, customers are responsible for shipping the product to our service center in Delhi at their own expense. Please ensure the product is adequately packaged to prevent any damage during transit.
Upon receiving the product, our service team will conduct a thorough examination to diagnose the issue. We will then inform the customer of our findings and the necessary repairs or replacements.
If any additional costs are incurred that are not covered under the warranty policy, we will communicate these costs to the customer beforehand for approval.
Once the issue is resolved, the repaired/replaced product will be shipped back to the customer.
